Nobody who follows such things can deny that the growth of the BPO companies in the Philippines has been nothing short of astounding. Today in Manila, where the lion’s share of BPO (Business Process Outsourcing) companies in the Philippines chose to locate, you can find whole areas of the city that only a few years ago were barely more than fields yet today resemble the most upscale area of any major Western city.
The Philippines is best known as the ‘call center capital of the world.’ Call centers of course are one of the services encompasses by BPO companies in the Philippines but certainly not the only service. The point is, at present, the Philippines is in the process of capturing the title of leading BPO (Business Process Outsourcing) services provider for the world too.
The evolution of the BPO services industry started in the Philippines with the IT industry (i.e. information technology). IT technology services of course focus more on behind-the-scenes, back office service. While such services are of course essential and valuable, they don’t normally include the proactive services that gives the BPO services industry most of it’s ‘buzz’…things like human resources outsourcing, inbound and outbound telemarketing, outsourced engineering services, etc.
The simple fact of the matter is that the critical ingredient in the grown of the BPO Philippines industry has been the almost boundless energy, enthusiasm and natural skills of the average BPO Philippines worker. They simply have a natural attitude of service unmatched by any other ethnic group in the industry.
The Philippines is one of the most populous countries in the world and Filipinos are very keen for good employment opportunities. BPO companies in the Philippines are able to attract the large numbers of new recruits that they do because they generally speaking treat their employees better than any other major employer in the country.
Wages paid by BPO companies in the Philippines enable their company employees to enjoy a very good standard of living. In fact, their wages rival or exceed those of white collar professionals like engineers or accountants. This means that BPO companies in the Philippines are able to get good employees and keep them. The end result is better service, excellent value for clients and strong contributions to nations GDP.
